Methods
I accept payment via direct deposit (ACH) or credit card (Stripe).
Schedules
For The Case Study Starter package, clients pay the full amount prior to our kickoff call.
For The Case Study Closer package, I invoice clients for the full amount (payable Net 30) after completing the customer interview.
Guarantees
Each package comes with a conditional, money-back, performance guarantee.
For The Case Study Starter package, I guarantee clients will secure at least one customer commitment within 30 days of our kickoff call.
If we do not achieve that result, despite pitching at least three customers during that period, then clients are eligible to request a 50% refund.
Regardless of whether a refund is requested, clients always retain access to all project assets as well as my continuing support in their case study recruitment efforts.
For The Case Study Closer package, I guarantee clients will secure a customer-approved story within 30 days of the customer’s interview.
If we do not achieve that result, despite prompt creative feedback from the client, then clients are eligible to request a 50% refund.
Regardless of whether a refund is requested, I’ll always complete the full scope of work to the same high standard.
Bottom Line: I believe these guarantees fairly incentivize both sides to invest the resources and adopt the habits required to generate strong results.